Our Policy Information
At Your Service
At Keb's Bridal, we want to give our customers the most enjoyable shopping experience possible. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies, which detail the way we operate our business. If you can’t find the information you’re looking for, get in touch. We look forward to seeing you.
Exchange and Refunds
All the Information
All In-Store and Online Sales are final and no refunds are issued.
All in-store and online sales are final. However, exchanges are accepted after 14 days. We only accept exchanges of same dress sizes. Cash and credit will not be returned. To cancel an online order, it must be within 24 to 48 hours of the date of purchase or the order will not be cancelled. At Keb’s Bridal in store orders, we request a week in advance, If a cancellation notice is not received, a small cancellation fee will apply.
Shipping
All the Information
FREE STANDARD SHIPPING ON ORDERS OVER $100
Please allow 1-2 business days for order processing. Orders are subject to merchandise availability. You will not be charged for any items that are not available. Orders are processed by us Monday - Friday. Once an order has been placed, we cannot change shipping methods, nor can any changes be made to the shipping address. Various carriers are used for package delivery. Deliveries are only made Monday - Friday.
Standard Shipping: 7 - 9 Business Days (Free Shipping Over $100)
Expedite Shipping: 3 Business Days
Our Privacy Policy
All About Information Security
We take the security of your personal information seriously and use reasonable electronic, personnel and physical measures to protect it from loss, theft, alteration or misuse. However, please be advised that even the best security measures cannot fully eliminate all risks.
